Refund and Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt copy or proof of purchase.

You must pay the costs of returnPlease send your purchase back to :

Atelier Bière et Vin
1972 chemin Chambly
Longueuil Qc J4J 3Y2

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a discount coupon code of the total value of your order (including the original shipping cost)will be sent via email and is applicable on your next purchase online or in stores.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@atelier-biere-vin.com and send your item to:

Atelier Bière et Vin
1972 chemin Chambly
Longueuil Qc J4J 3Y2

 

Shipping

To return your product, you should mail your product to:

Atelier Bière et Vin
1972 chemin Chambly
Longueuil Qc J4J 3Y2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shopping cart
Start typing to see products you are looking for.
Shop
Wishlist
0 items Cart
My account